Refunds & Remakes

Last updated November 9, 2026

We want every song to make someone smile. You read the lyrics and hear a free preview before you pay, and if the song still isn't right afterwards, here is what we do.

One free remake

Every song you buy comes with one free remake. On your private song page, choose “Remake it free”: change any words, the music style or the singer, and we make a new version. You keep both and choose which one the gift page plays.

Full refunds

Write to us within 14 days of buying and we will refund you in full if:

• the song or lyric video has a technical problem we can't fix (it won't play, it cuts off, it never arrived);
• the name is still sung wrong after your free remake;
• you were charged more than once for the same song (we refund the extra payment as soon as we see it).

Because every song is made just for you and delivered straight away, we can't offer refunds simply for a change of mind once the full song has been unlocked. But please write to us anyway: we read every message and want you to be happy with your gift.

Songs that can't be made

If our music studio can't make your song, you are never charged. You can try again once for free.

How to ask

Email hello@singthemoment.com with your private song link or the email address you used at checkout, and tell us what went wrong. Refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days.